FAQ
Frequently Asked Questions
Product Information
Are your products safe for everyone?
At Meadows & Myths, we take great care in creating our products and selecting our ingredients. Because everyone's skin and sensitivities are unique, however, a product that works beautifully for one person may not be the right fit for another.
We encourage you to read the full ingredient list before using any product and consider any known allergies or sensitivities you may have. If you're trying something new, we recommend performing a small patch test before full use.
Not sure which product is right for you? Our Discover Kits are a lovely way to try a little bit of the magic before committing to a full-size product.
If irritation or discomfort occurs, discontinue use. If you experience a significant or persistent reaction, please seek advice from a qualified healthcare professional.
Our products are made with care, but individual reactions can vary. Please choose products with your own sensitivities and needs in mind.
My body butter arrived melted. Is it still safe to use?
Our body butters are made with beautiful, natural butters and oils, which means they can soften or melt when exposed to warmer temperatures during shipping or storage. If your body butter arrives melted, don't worry, it is still perfectly safe to use!
Warmth may cause a slight change in texture once the butter cools and solidifies again. Because our butters are only lightly whipped, however, they have a naturally dense, creamy texture to begin with, so melting and re-solidifying should not dramatically change the texture or volume.
If your body butter arrives melted, simply place the container in the refrigerator until it has fully solidified. Once it's firm again, let it return to room temperature before using. A little change in texture is perfectly normal and won't take away from the buttery goodness inside.
A little warmth may change the texture, but it doesn't mean your butter has lost its magic.
I can't find the item I'm looking for. How do I search for it?
Please use our search bar at the top, right of the website using keywords like product descriptions or fragrance. All scent stories can be located on on our Library page.
If you still cannot find the item you are looking for, please email hello@meadowsandmyths.com.
Shipping & Order Information
How soon will my order ship?
Once your order finds its way to us, we'll begin preparing it with care. Orders placed Monday through Friday are typically processed within 2–4 days. Orders placed on Saturday or Sunday will begin their journey the following Monday.
Because we begin gathering and preparing your order fairly quickly, please send us any order corrections within two hours of placing your order. We're usually unable to make additions or removals after that window, but if something unexpected comes up, please reach out to us right away. We'll always do our best to help when we can.
Sending a Little Magic to Someone Special?
If your order is a gift, we recommend letting your recipient know that a special delivery is on its way so they can keep an eye out for their little bit of magic.
Once your package leaves our hands, our trusted shipping partners take over its journey. While we can't control every twist and turn along the way, we'll always do our best to help if something unexpected happens. Once your package has been marked as delivered, we trust that it has safely found its way to you or your recipient.
For more information, please visit our Shipping & Orders page.
How do I track my order?
Once your order is shipped you will receive a shipping confirmation via email. If you need help tracking your order please email hello@meadowsandmyths.com. Please have your order number available.
You can log into your account and look at past orders. The tracking information will be attached to the order.
How do I create an account?
Click Here to create your customer account. Once your account has been created you can save your shipping and billing information for fast and easy ordering, and you can also view past purchases.
How do I sign up for emails?
Scroll to the bottom of the page. Type your email address into the bar and click the arrow on the right side of the bar.
Payment & Taxes
What method of payment do you accept?
We accept the following forms of payment :
- Credit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
- Gift Cards: Meadows & Myths Gift Cards
- Payment Partners: Google Pay, Apple Pay, Paypal, and Shop Pay. Please note that with these forms of payment you will redirected to their site to complete your purchase on your account. You much have an already created account with these partners to use this form of payment.
Will you charge tax on my order?
We charge taxes in California state as well as additional states where economic nexus has been achieved. For further information please contact customer service.
How do I use a gift card to pay for my order?
Please add your gift card code at checkout in the box that says “Use Gift Certificate” located below your product selections in the shopping cart.
How do I buy a gift card?
Gift Cards can be found here.
Shipping, Returns & Exchanges
What is your shipping policy?
Please review our full shipping policies here.
Live nearby? We may be able to bring a little magic right to your doorstep! Free local delivery is available within our delivery area.
Free delivery is currently available to the following ZIP codes:
92025, 92026, 92027, 92029, 92030, 92033, and 92046
Once packages leave Meadows & Myths facilities, we entrust our shipping partners to provide service and delivery as stated with our terms of agreement. We do not have control of their services, but will always do our best to help our customers. If you are experiencing a problem please contact customer service and we will assist you or direct you to the proper shipping partner for questions and concerns.
For specific shipping and delivery questions please reach out to the carrier service for updated information.
What is your return policy?
We want the return process to feel as easy and lovely as possible, so here are a few little details to keep in mind:
⏰ Return Timeframes
- 1–14 Days: Items returned within 1–10 days are eligible for a full refund to the original form of payment.
- After 14 Days: Returns are generally not accepted after 14 days.
Read our full Return Policy to make sure your return qualifies for a refund.
Coupons, Promotions and Sales
How do you apply discount codes?
At checkout please type your discount code in the text box that says “Discount Code” and click “Apply”. You will see the coupon has been applied below your subtotal.
Discount codes cannot be applied during special sale weekends, combined, or used more than one time. Bundles are not eligible for additional discounts unless specifically stated in the promotion.
Can I use an expired promo code if I miss a sale?
Promo codes are only valid through their expiration date and cannot be applied retroactively.
Do you have military discounts?
As a military family ourselves, we know how much it means to support one another. We’re honored to offer a little something special to our military community.
At this time, we don’t have an automatic system for verifying military status. To receive your military discount, please send an email from a .mil email address to hello@meadowsandmyths.com. Once your military status has been verified, we’ll attach a discount code to your account. It will automatically apply a 15% discount to use on your orders.
What about APO/FPO shipping?
We’re happy to offer FREE Economy Shipping on orders of $20 or more being shipped to eligible APO/FPO addresses within the continental United States.
APO/FPO orders are shipped via USPS only, and delivery times can vary depending on the destination and military postal system. Please allow a little extra time for your package to make its journey.
What about First Responders and Teachers?
We appreciate the hard work you do for our communities.
At this time, we don’t have an automatic system for verifying status. To receive your discount, please send us a photo of your ID card to hello@meadowsandmyths.com. Once your status has been verified, we will attach a 15% off discount to your account. Please make an account prior to sending the email for a smoother process.